Terms & Conditions

Terms & Conditions – Auream Energy Ltd


We/Us: Auream Energy Ltd
You: Buyer/Customer

Authorisation of Works:

We reserve the right to carry out any necessary credit/background checks against “you” to determine credit worthiness. In addition, directorial guarantees may be requested. All works require written authorisation (Purchase Order/Contract) by a person in authority prior to the commencement of works.


Cancellation of goods or services must be made 48 Hours prior to dispatch. We reserve the right to pass on such costs incurred by late cancellations plus an administration fee. Should such items & services be no longer required that have been specially dispatched/manufactured for their intended purposes, we reserve the right to charge up to 100% of their cost value.

Customer Cancellation Rights

You have the right to cancel this contract if you wish, within seven working days starting on the day the ‘Notice of Right to Cancel’ is issued. Cancellation should be communicated in writing or by e-mail to: [email protected]

Work begun prior to the expiry of the cancellation period

If you have agreed in writing that work will commence before the seven working day cancellation period expires, and you subsequently cancel in accordance with your rights, you are advised that reasonable payment may be due for any work carried out. You are asked to confirm in writing that work may commence before your cancellation period expires.


Deposits may be requested if specialist or non-stock items have to be procured. Details of this will be provided in contract documentation.

Payment Period

Full payment of due invoices to be paid within stated days indicated on the invoice/quotation. Valuation periods to be agreed & outlined in pre-contract documentation.

Interest on Late Payments:

All overdue amounts will be charged at a rate of 8% per annum above the bank base rate. ‘Late Payment of Commercial Debts (Interest) Act 1998’


If we reasonably incur third-party costs such as tracing or debt collection agency costs, or seek legal advice or take legal proceedings to enforce our rights as a result of your breach of contract including but not limited to recovery of any sums due, you will reimburse us such reasonable costs incurred on an indemnity basis.
We shall be entitled at all times to offset any debt or claim whatsoever carried by us which you may have or alleged to have for any reason.

Complaints Policy:

The business always endeavours to provide the best service.  However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure:

On receipt of your complaint the business aims to respond within 5 days.  
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service.  Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.  If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution.  You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.

Title & Risk:

Risk in the goods shall pass to you upon installation. The title to the invoiced goods will only pass to the buyer/customer when full payment of the invoice is received. We shall be entitled at any time after notification to enter any premises & recover any or all of the goods we have title to under this clause.


We may, without prejudice to our rights & remedies determine the contract or any unfulfilled part of it or withhold further services if: You fail to;
make payment on the due date under this or any contract between us.
You purport to cancel, suspend, or commit any breach of, this or any contract between us.
You become insolvent or make any composition with your creditors or have a receiver appointed of all or any part of your undertakings or assets, or go into liquidation (save for the purposes of amalgamation or reconstruction) & we shall be entitled to recover from you all our loss, including any loss of profit or loss on resale.


a) The sale of goods and/or services between the buyer and the supplier shall be governed by English law.
b) The construction, validity, and performance of this Agreement shall be governed by English law.
c) In the event of a default of this agreement, these terms and conditions of sale shall be governed by English law.’